Humble servant of the Nation

I’m a satisfied NBN customer but…

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I know it’s not popular to admit this but I am a relatively satisfied NBN customer.

My shiny new NBN was perfect for around three months and my router proudly beamed without fail for three months. That’s when the drop-outs started. The net and VOIP delivered fixed line phone services would unexpectedly stop. More often than not it was for a couple of minutes, sometimes for a couple of hours although to be fair this was rare. The drop-outs were occurring a dozen times a day or more.

Then the blame game commenced. Telstra advised the dropouts were due to errors made by NBN in installation. NBN said it was Telstra. Technicians of both persuasions were dispatched to my home, to the node and God knows where else but still the drop-outs occurred.

While Telstra didn’t let on, the drop-outs almost certainly were down to it, purchasing bandwidth inadequate for its customers. Just as easily I could lay the blame at NBN’s wholesale pricing model which it says it is fixing.

After several gruelling hours on the telephone the problems were solved. Telstra initially billed me for the technician call out fees but after some abrupt instruction from me, apologies were issued and the charges withdrawn. Ultimately two month’s worth of broadband was credited from my account to boot.

Full column here.

116 Comments

  • Henry Blofeld says:

    The JFK assignation files released, Mr Insider, lots to read here. POTUS Trump has ordered some files withheld on national security grounds it would seem.
    https://www.archives.gov/research/jfk

    • Jack The Insider says:

      Surprise, surprise Lee Harvey Oswald did it. The reason for the cover up over decades and which has given rise to all the wild conspiracy theories is Oswald constituted a serious risk that was known to the CIA and other intel agencies yet they didn’t do enough to protect the POTUS. That’s the scandal and as usual it’s more about a stuff up or a series of them than some intricate and bizarre conspiracy involving multiple participants.

  • Dismayed says:

    Not content with wasting $4 billion on water infrastructure since 2014 mad Barnaby continues to blow taxpayers funds but hey what is $78 million when you have already blown $4 billion or so without business cases. Hopefully he will be removed today. Then again I am sure Turnbull has his mates in the right places.
    https://www.theguardian.com/australia-news/2017/oct/27/government-likely-to-have-bought-ghost-water-in-78m-deal

  • Boadicea says:

    Well I heard Jacinda speak for the first time this morning. Must say, I didn’t find her NZ accent as pronounced as it has been made out to be!
    She interviewed well.

  • Henry Blofeld says:

    Spot the Aussie today in the High Court, Mr Insider, as the “Magnificent 7” face a decision on their Citizenship. They include the OIC and 2IC of the National Party, namely Joyce and Nash. Possibly more woes for the hopeless and hapless PM Turnbull.

  • Boadicea says:

    DWIGHT:
    Yep, you win. Solipsism is back in spades ♠.
    Wonderful word – it rolls off the tongue so well. I had to look it up the first time you put it out here

    The blog can be educational as well as informative.

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