Humble servant of the Nation

I’m a satisfied NBN customer but…

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I know it’s not popular to admit this but I am a relatively satisfied NBN customer.

My shiny new NBN was perfect for around three months and my router proudly beamed without fail for three months. That’s when the drop-outs started. The net and VOIP delivered fixed line phone services would unexpectedly stop. More often than not it was for a couple of minutes, sometimes for a couple of hours although to be fair this was rare. The drop-outs were occurring a dozen times a day or more.

Then the blame game commenced. Telstra advised the dropouts were due to errors made by NBN in installation. NBN said it was Telstra. Technicians of both persuasions were dispatched to my home, to the node and God knows where else but still the drop-outs occurred.

While Telstra didn’t let on, the drop-outs almost certainly were down to it, purchasing bandwidth inadequate for its customers. Just as easily I could lay the blame at NBN’s wholesale pricing model which it says it is fixing.

After several gruelling hours on the telephone the problems were solved. Telstra initially billed me for the technician call out fees but after some abrupt instruction from me, apologies were issued and the charges withdrawn. Ultimately two month’s worth of broadband was credited from my account to boot.

Full column here.

116 Comments

  • wraith says:

    Got the name of the staffer Jack, he’s one S. Goat, and he isn’t taking calls.

  • wraith says:

    Oh I am enjoying watching the conspirators being grilled. Cashie isn’t having a good day. Worth it Malcolm? Worth it to look like a bunch of snakes only out for themselves? Leak live sieves they do.
    .
    Working hard for the voters are ya, or is it all about you, oh glorious leader?
    .
    Good luck at the next election pal.

    • Bella says:

      Completely backfired on Turnbull this time, the dopey embarrassment he’s become & Cash’s body language gives their end game less than zero credibility. Haha
      If her office could tip-off the media before the raids even began then she KNEW everything. The Fibs mustn’t have got the memo on the ‘separation of powers’ or they believe they’re above the law.
      I’m going with the latter wraith. ☻

  • Henry Blofeld says:

    How low can you go Turnbull and Cash. The political “quicksand” will gobble these two lightweights up as surely as the Sun rises and sets, Mr Insider.

  • Jean Baptiste says:

    Fibre all the way here. Brilliant. One hour down time since installation, compared to previously interruptions at least weekly “because the copper is stuffed” . That’s from the tech who installed it. At the time the Libnits were proposing this ridiculous alternative and he, the tech was contemptuous. “I’ll have a job for life running all over the place replacing itsy bits of copper.
    The conservatives are just bloody minded churlish idiots. From the beginnings of white occupation they and their former colonial lackeys have held Australia down like a chook to be plucked by their betters and now the corporations.
    On a sadder note, but rejoice and thanks for the music Fats.

    https://www.youtube.com/watch?v=KSiEPKTQrYw

  • Wissendorf says:

    Don’t know wtf happened there! Big fingers n tiny buttons.

  • The Outsider says:

    I don’t understand why the Registered Organisations Commission authorized the AFP to conduct a search and seizure operation to determine whether the AWU broke its own rules on donations, not any of the ROC’s rules.

    Surely this is purely a matter for the AWU and its membership.

  • The Outsider says:

    I wonder if Michaelia Cash’s hairdo is really a hat, a-la Devo, as it’s always immaculately plastic.

  • Tracy says:

    Call THE, whole lot of leaking going on, staffers, journo’s, someone in the AWU or do they count as a mole?

  • Dismayed says:

    My Telstra internet was down but this is on topic and again highlights the destructive nature and economy dampening of the coalitions copper cable decisions. ” Today’s 4G networks often use microwave links for backhaul, but in 5G networks where the quantity of data to be transferred will be higher, the backhaul will necessarily be optical fibre.”
    “In the US and elsewhere, a number of broadband service providers are planning to build 5G backhaul networks using passive optical network (PON) technology. This is the type used in the NBN’s FTTP sections.” This coalitions wrecking of the NBN for the MTM (multi. tech mix or Malcolm turnbull mistakes) and copper cable is akin to say using coal for future energy needs. oh no wait? No surprises. Worst government in Nations history. No surprises.
    https://theconversation.com/5g-will-be-a-convenient-but-expensive-alternative-to-the-nbn-86216

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